Invoice commission self billing - Renewals

3
Defect
Paul Finney
Mark Onslow
-
-
-
New
High
Critical
9 years ago
9 years ago
0

Description

Renewals self billing commission doubled the commission (renewal completed by admin offline and then paid)

Ticket History

9 years and 8 months ago by Paul Finney

  • Changed Priority from Normal to High
  • Assigned ticket to Mark Onslow

9 years and 8 months ago by Mark Onslow

Warranty that has expired with a partner. From Admin > Renewals > Completed the renewal as offline payment Ticked to say invoice paid. At this point the SB commission to partner had double.

9 years and 8 months ago by Paul Finney

I have tracked down the problem - it is not the renewals, it is the coupon code discount & partner discount combination.

If you use a coupon code, the discount amount is being added to the partner commission (or discount if partner is paying) as well as being its own discount line.

If you add a discount code and select the partner is paying you will see the issue.

9 years and 8 months ago by Paul Finney

  • Changed Severity from Normal to Critical